FAQs

 

Please read our FAQ for our most commonly asked questions, if for any reason your question isn’t covered feel free to reach out to us at theskytree@gmail.com

  • Q: Will they actually stay on all day? Even through sweat or heat?
  • A:Yes! Our lashes are body-heat activated, meaning they grip better the longer you wear them. We’ve tested them through workdays, brunch, and even the gym. They stay put—no glue, no lifting, no fuss.

 

  • Q: How many times can I reuse them?
  • A: Each pair is reusable up to 30 times with proper care. Just clean off any residue after each wear and store them in the case. It’s like having salon lashes without the salon price.

 

  • Q: Do I need glue or liner?
  • A:Nope! These are completely glue-free and liner-free. Just peel, stick, and go. No mess, no wait time, and no damage to your natural lashes.

 

  • Q: Are they safe for sensitive eyes?
  • A: Definitely. Since there’s no glue or adhesive, they’re perfect for sensitive eyes. No fumes, no irritation—just soft, lightweight lashes you won’t even feel.

 

  • Q: What if I don’t like them?
  • A: We offer a 30-day money-back guarantee. If you’re not in love with your lashes, just email us and we’ll refund you—no questions asked.

 

  • Q: Can I wear them with makeup?
    A: Absolutely! They blend beautifully with your makeup routine and stay on even through setting sprays, eyeshadow, and long wear. Just avoid oil-based products directly on the lash band.

 

  • Q: What is your refund policy?
  • A: After you receive your reusable eyelash if there is a damage that is due to processing and handling on our part simply shipped the eyelashes to us within 7 business days of receiving the eyelashes and we will refund you, it may take anywhere between 7-30 days for the money to get back into your bank account.

 

  • Q: How fast is shipping?
  • A: We take between 1 to 7 business days from the day you purchase your pants to process and shipped your pant. Please allow between 7 to 30 days to receive you pants due to shipping delays or other unforeseen occurrence that could happen with the shipper which is out of our control.

 

  • Q: When will I get my tracking number?
  • A: It can take 1-2 days for tracking number to appear in the shipping system, this means it might take more than 24-48 hours for you to get your tracking number. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact our support team.

 

  • Q: My order is delay what now?

  • A: mentioned above our store typically ship after 1 to 7 business days and the total processing and delivery time would be 15-20 business days. For international orders, transit will take an additional 1 to 2 weeks.

    If your order has not arrived after 15 business days (domestic) and 25 business days (international), please contact us for timely support.

 

  • Q: Isn't it a little expensive?
  • A: Reusable = Real Savings
    One pair of GreenUpstar lashes lasts up to 30 wears, giving you up to two weeks of flawless beauty for the cost of just one pair. That’s a fraction of what you’d spend on repeated salon visits. It's like paying only $2 per use.
    • Compare that to going to a lash tech, where you’ll spend $80–$150 per session every 2–3 weeks
    • Time Is Beauty Too
      Lash tech appointments can steal hours—commuting, waiting, and sitting through the service. GreenUpstar lashes go on in just 3 seconds, saving you time and stress every single day.
    • Confidence Without Compromise
      No glue. No liner. No scheduling. Just effortless, long-lasting lashes that fit into your real life—giving you control, comfort, and confidence anytime you need it.
    • Your Purchase Powers Better Beauty
      Every order helps support real researchers working to make beauty safer, smarter, and better for you. You’re not just buying lashes—you’re investing in innovation, and in yourself.